How we organise our holidays

When organising stays, we do not provide our clients with travel agency services; therefore, we do not issue any vouchers, nor do we arrange transport, meals, insurance or medical care. The only tourism service we are legally required to provide is the arrangement of accommodation, which is always from Saturday to Saturday.

We merely act as an agent for accommodation at the Vadaš complex; we do not own it. The owners – specifically Vadaš s.r.o. and El Paso s.r.o. – are responsible for the quality of each type of accommodation. We are contractually bound only to this accommodation and cannot arrange other accommodation within the Vadaš thermal pools complex for our clients.

In the booking system for Štúrovo, you can only book and pay for a whole unit of a specific type of accommodation at any one time; the person who has paid for it then decides for themselves who their flatmates will be. For this reason, we cannot arrange accommodation for individuals and place them with strangers.

When allocating contracted accommodation, we traditionally prioritise large groups travelling by their own transport, followed by smaller groups travelling together by train, and only then groups of acquaintances or friends, or couples. There are now so many people interested in a recovery stay that we cannot accommodate everyone.

We recommend that couples and small groups who wish to be sure of a place on a particular session join one of the larger groups, for whom most of the accommodation has been reserved.

Accommodation at the Vadaš complex is subject to contractual terms and conditions which we must adhere to. On the day of departure, you must vacate your accommodation by 9.00 am; on the day of arrival, you may check in from 3.00 pm at the earliest – if you arrive earlier, you will not be able to obtain your access card and therefore will not be able to enter the swimming pool complex.

Only participants who have completed a binding booking form in a timely and proper manner, and whose details are already on file at reception, may receive a chip-enabled VIP card on arrival. Each type of accommodation may only accommodate as many adults as the number of beds specified in the price list. All guests are required to return the card to a representative of the EL PASO Bohemia travel agency or to the group leader at the end of their stay. The card is not linked to the payment of deposits.

Children under 6 years of age who do not require a bed stay free of charge in all types of accommodation. Children aged 6 and over are provided with either a standard bed or the option of a single extra bed, for which the guest must pay at reception in accordance with the current Vadaš price list immediately upon arrival. Extra beds are not intended for adults, but only for children under 15 years of age. All details of the child to be accommodated must be included in the binding booking.

Exercise sessions led by guest instructors are free of charge and are entirely at the discretion of the individual instructors. According to statements from health insurance companies, none of them contribute towards the cost, and we are therefore unable to issue a certificate for a contribution – stays at the Vadaš thermal pools do not constitute a spa stay.

Specifically, always 60 minutes before breakfast (30 minutes on dry land, 30 minutes in the water) and, during the day, one of the one-hour sessions in the gym with the instructor who suits you best – a total of 2 hours’ exercise a day. Exercising for more than 2 hours a day will not benefit anyone and may even be harmful. The travel agency does not provide any medical care or supervision by doctors.